Customer Advisor Trainee with Spanish

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

Our mission is to be your digital partner for Sustainability and Efficiency.

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

What qualifications will make you successful? 

• Education: Bachelor’s Degree is preferred;
• Fluent in Spanish;
• Excellent command of the English language;
• Availability to work 6 hours;
• Availability for a 6-month contract;
• Ability to multi-task (logging queries while speaking with customers);
• PC skills (Microsoft, Windows, ERPs);
• Excellent interpersonal, communication, and time management skills;
• Ability to work on own initiative but also as part of a team;
• One year experience in customer support is an advantage;
• Good verbal and written communication skills are required;
• Basic aptitude for learning technical concepts is essential;
• Flexible and an ability to learn quickly.

What will you do?

• Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting, and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed;
• Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the correct solution for their requirements;
• Log customer details and problem descriptions in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution;
• Take full ownership of all Customer issues until resolution and ensure timely follow-up on all commitments;
• Respond to requests on product pricing and features;
• Ensures backup to colleagues when needed;
• Provide language support to escalation teams where necessary.