Customer Change Business Analyst

LSEG and Microsoft have entered an exciting strategic partnership for the development of next-generation data, analytics and cloud infrastructure solutions. Our customers' needs are evolving and so are financial markets. This partnership will transform the way customers discover, analyse and trade securities around the world. It will also advance our cloud strategy and build the improved resilience, efficiency and agility that our customers need. All of Microsoft's customers will also have access to our data and analytics capabilities through a single flexible infrastructure that is intuitive and responsive.

Role purpose:

Design and implement the mapping of multiple data sources from multiple systems sourced from technology, finance, admin and product. Data could be stored in SalesForce, ServiceNow, Snowflake, Sharepoint, Excel/csv exports, unstructured data, etc. The goal is to create a mapping from Applications to Products and from Products to Clients and to Usage. The mapping will need to be visualized in PowerBI which the candidate will also design and implement. This information will then be used by the candidate to provide insights from the data for use in planning and sequencing customer migrations. The candidate will work with the Programme Manager and will need to feel comfortable speaking with both senior staff and technical staff, and understand how to adjust the messaging depending on the audience.

Customer Change Business Analyst is:

• Very experienced Business Analyst who is able to assimilate large quantities of data from many different sources (technology, finance, admin, product) and learn from many different SMEs across the company in order to assess the impact of infrastructure migrations on an individual customer by customer basis

• Defining and making recommendation on how best to set up the governance around how we plan for future customer migrations and the inevitable change management that will be necessary as new information arises that changes the nature or the scheduling of customer changes

• Providing analysis of costs and benefits of different approaches that will enable the delivery of required Azure consumption while minimizing customer effort and disruption

• Provide input and recommendations to enable the prioritization of different customer impacting migration activities

• Building the customer scheduling and communication plan and the mechanisms for keeping it current and keeping front line staff informed

• Aligning customer migration planning with wider BAU customer upgrade and migration program planning

• Able to communicate concisely with senior Sales, Business, Product and Technology Leaders

• Ideally experienced in cloud technologies and migrations

Technical knowledge required:

• Querying data from Snowflake

• Understand how to build and maintain complex queries in SQL

• Microsoft PowerBI and Power Platform

• Data Science skills

YOUR PACKAGE WHEN JOINING GDYNIA TEAM

Wellbeing: monthly wellness allowance and employee assistance program

Healthcare: private medical care with Medicover, premium package fully covered by employer

Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds

Recognition: promoting appreciation culture through global Reward and Recognition platform

Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague

Development: e-learning platform, a range of workshops and international projects

Onboarding: structured training and buddy support

Information: access to real-time economic data through our flagship products Eikon and Workspace

Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs

Charity: 2 additional days off for voluntary jobs

Office: chillout room with video games, massage chairs, and ping-pong table

Activities: sport teams and social events to join

Curious of what's life like at LSEG in Gdynia? Do visit our company page and watch the video with our colleagues. It's a real picture of who we are here. https://www.lseg.com/en/careers/where-we-work/gdynia-poland

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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