Service Continuity Manager

Overview

The IT Service Continuity (ITSC) Manager develops, implements, and maintains ITSC governance. They provide thought leadership across the organization. This includes reporting the status of Technology services and their response capability for severe technical disruption. The role also involves supporting large IT disaster recovery tests, working with partners, and driving continuous improvement of the ITSC function. The candidate must be delivery focused, and motivated by achievements.

Main Responsibilities

• Applies understanding and knowledge of industry standard processes to implement Technology SCM programmes.
• Supports the development and implementation of continuity plans and processes.
• Supports Technology groups in aligning with relevant policies and standards.
• Governs resilience & recovery testing across business and technology teams.
• Provides ongoing support and training of resilience & recovery processes
• Coordinates the provision of key management information for risk committees and working groups.
• Develops and maintains positive relationships across the three lines of defence, with a view to assessing business information throughout the year and updating risk assessments.

Required Skills

• 10+ years of management & governance of Service Continuity Management.
• 1+ years of Business Continuity Management.
• Experience in planning large technical resilience & recovery tests.
• Excellent English verbal and written communication skills.
• Self-starter with the ability to work independently and as part of a team.
• Good understanding of relevant regulations and standards.

Preferred Qualifications

• ITIL certification.
• BCI or DRII certifications
• Experience with other IT Service Management (ITSM) frameworks such as ISO/IEC 20000, 27005 and COBIT.
• Cloud foundation

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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