IT Commercial Service Manager

Employer: Allianz Services
  • Others
  • Job type: full-time
    Job level: peste 5 years of experience
  • Updated at: 17.04.2024
    Remote work: On-site
    Short company description

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.


    Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

    Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

    At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

    Job role

    We are seeking a Commercial Service Manager for Allianz Technology ServiceNow Platform who brings experience in IT Service Management and has a strong background IT Software Development environment. The Commercial Service Manager ensures that all commercial aspects are managed in a professional and transparent way. Transparency is key and needed as a prerequisite to make proper business decisions.  The Commercial Service Manager is responsible to manage the Service P&L and therefore must ensure revenue and must implement cost control. Besides the general licence management, it is as well needed to develop future strategies for further service development. Commercial Service manager is responsible for Customer Contracts and SLA of ServiceNow Service


    What you will do:

    Manage P&L by cost controlling and revenue assurance. This includes the charging customers, corrections, and handling of invoices.
    Plan P&L and product materials to assure the Service will be managed profitably. Establish Reports and forecast to ensure Service can adopt to market evolution.
    Manage the Purchase Orders for hiring external capacity or licences. Ensure value chain, approvals, briefings and create full transparency on budget spent and planned
    Control of internal and external Labour cost planning & controlling
    Manage Licences, create transparency and support management for service planning
    Work on Product evolution and create attractive Service Offerings to internal and external customers
    Manage & create Customer Contracts
    Maintain Service Description and ensure Service SLAs by keeping transparency
    Establish financial Dashboards & KPIs to easy access relevant data for business decisions
    Liaise with Financial units for data analysis, controlling, planning, and forecasting.

    What you bring:

    Completed degree with a focus on information technology / business informatics or similar qualification. A masters or post-graduate degree in comparable studies is a plus.
    4-5 years in IT software development environment and Financial Controlling

    You have:

    Multiple years of experience in the IT industry with focus on IT Service Management and Finance Controlling.
    Profound knowledge about financial management and the relevant processes and stakeholders in large industries.
    Excellent data analytics skills with the relevant tools like Excel, SAP, ServiceNow PPM. Ability to structure complex topics into key messages & transparency needed for business decisions.
    Proven track record and experience in designing KPIs and practicing performance management within agile projects
    Deep understanding of business impact & value of all aspects within IT Service Management. You strive for customers Satisfaction and want to build best in class Customer experience.
    Knowledge and experience in ITIL framework and Project Portfolio Management.
    Understanding & experience of IT software development and all connected processes as well as Application landscapes. Experience in agile methodology.
    Excellent Communication Skills on all level to connect according to relevant audience form technical level to C-level.
    ITIL certifications are a plus
    Work experience and familiarity with the Allianz ITSM landscape / processes is a plus
    Excellent written and spoken English, German is a plus

    What we offer:

    Come to the Allianz side! We have attractive compensation and incentives:

    Fixed salary compensation along with fixed benefits.
    Flexible benefits that can be individually customized, so that they best suit your needs.

    Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

    Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
    Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
    Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
    All you can read with Bookster
    Share Purchase Plan
    Allowances for special events (Birth Allowance, Losing a Family Member)
    Flexible working environment (work from home, hybrid)

    FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

    Only suitable candidates will be contacted. All applications will be treated with confidentiality.

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

    We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

    We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

    Applying to this job ad you give your consent for your information to be processed by Allianz Services.
    Please read the Personal Data Processing Policy, Allianz Services >>

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