Senior Customer Service Specialist

IHM Total Consult is, beginning with June 2019, part of SGB Humangest Holding, an Italian group of companies offering specialized consulting services in the field of human resources selection, training and management. IHM Total Consult was founded in 2004 and is now ranked among the top 5 HR players on the Romanian market, considering turnover.
All resumes and data are considered confidential and will be evaluated only for projects matching your professional experience.  

Qualifications:
• Graduated from university or in the final year of study in information technology, electronics, or related fields.
• Minimum of 2 years of experience in customer support and data entry (experience with SAP/CRM preferred).
• Proficient in written and spoken English for business communication.
• Strong knowledge of Microsoft Office suite.
• Proactive and collaborative team member.
• Detail-oriented with strong organizational and communication skills.
• Customer-focused and committed to quality service.

Responsibilities:
• Taking full responsibility for all Customer Service Support activities to ensure and enhance customer
satisfaction.
• Processing RMA requests for product failures in accordance with company guidelines for warranty and non-warranty repairs.
• Assisting customers and sales representatives with any inquiries, requests, or complaints until resolution is achieved.
• Managing and expediting notifications and orders, monitoring them through to completion.
• Referring sales opportunities to the field team.
• Collaborating closely with depots and other departments to ensure timely processing of repairs and orders.
• Responding promptly to customer requests, calls, or emails and contributing to continuous process
improvement initiatives.
• Resolving support tickets within the agreed-upon timeframe.

Benefits:
• Competitive salary package.
• Meal Tickets.
• Private Health Insurance.
• Flexible Benefits.
• Christmas Bonus and Easter Bonuses.
• Multinational environment.