Customer Service Coordinator

Established in 1999, ISG in its expansion has become a European leader in HR consulting. With over 750 employees across 60 offices, we provide high-quality solutions for all HR matters in 40 countries.
A flat corporate structure and homogenous global practices guarantee an always smooth and rapid project implementation.

Our dynamic development, the high quality of our services, the dedicated commitment of our qualified consultants and an excellent price-performance ratio are the reason for ISG’s success. Steady growth by entering new markets and opening new offices is part of our business strategy.
Our consultants are specialists and, as a team, cover all sectors with in-depth specialist knowledge.

We are your full-service provider in all personnel matters. Our services include Executive Search, Search & Selection, Personnel Development & Training, Employer Branding, Media House, Outplacement, Interim Management and Temporary Staffing.

Our client is a world-wide supplier of heavy equipment and services in the process industries, including construction and mining.

This position will play a pivotal role in ensuring exceptional customer service experiences and involves managing inquiries, complaints, and overall customer support activities. The ideal candidate will serve as a liaison between customers and internal departments, contributing to customer satisfaction and loyalty.

REQUIREMENTS

- Education/Training: Bachelor's degree preferred.
- 3+ years experience in customer relationship management.
- Experience in SAP or other CRM is mandatory.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities with a customer-centric approach.
- Ability to multitask and thrive in a fast-paced environment
- Ability to work in a multicultural and multilanguage company.
- Must be able to set priorities and finish tasks on time.
- Attention to detail, organizational skills and adaptability to changing priorities.
- Keeping the customer in focus at all times and being enthusiastic/motivated to speak with the customer in order to support them.

KEY RESPONSIBILITIES

- Creating and sending quotations to customers using SAP.
- Proactively following up on quotations via phone, email, and Salesforce to secure business opportunities.
- Utilizing Salesforce Customer Workflow Tool for systematic communication with internal stakeholders.
- Entering sales orders and confirming them with customers through SAP.
- Monitoring sales order backlog and expediting based on delivery commitments using SAP and Power BI.
- Handling various customer-related processes: material extensions, sales order expediting, cancellation/change, return process, claim process using Salesforce and SAP.
- Handling consignment agreements, including fill-ups and invoicing, through SAP.
- Meeting KPI requirements set by management, such as orders received, net sales, quotation response time, etc.
- Collaborating with local sales and product specialists to exceed customer expectations.
- Serving as the primary contact for customer inquiries through phone, email, or chat.
- Coordinating and managing customer complaints, ensuring timely resolutions.
- Collaborating with internal departments to address customer concerns.
- Maintaining accurate records of interactions and transactions within the CRM system.
- Monitoring customer satisfaction levels, generating reports, and suggesting improvements.
- Ensuring information updates in Installed Base.
- Adhering to Safety standards and required trainings.
- Monitoring the e-factura system.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Please apply to: cristina.bogatuatisg.com

• Bonus de performanta
• Abonament medical
• Tichete de masa