Customer Support Executive with French - Business Travel
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Employer: | SC ExlService Romania Private Limited SRL |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 03.04.2024 |
Remote work: | On-site |
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.
Requirements
- High school or Bachelor's degree;
- Fluency in spoken and written - French (B2/C1) and English (B2/B1);
- Previous experience in customer support - nice to have, but not mandatory;
- Very good interpersonal and client relationship management skills;
- Very good communication skills;
- PC skills, with knowledge of Microsoft Office, MS Excel & Word;
The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
- Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
- Handling incoming calls for customer servicing activities, providing extraordinary customer service.
- Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
- Performing website troubleshooting support to customers.
Benefits:
- Monthly Bonus for performance;
- Monthly Bonus for French skills;
- Monthly Fidelity Bonus;
- Monthly Lunch tickets;
- Private medical insurance;
- Monthly Transport allowance;
- Full-time and indefinite employment contract;
- Free online trainings and various certifications for skill development.
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