Junior IT Support/ Helpdesk Engineer

TGS Romania, is the Romanian practice of TGS Global. TGS is represented in Romania by two successful firms Fidexpert Audit & TPG Group. Both companies have been active in the Romanian market for a considerable number of years (Fidexpert since 1994 and TPG from 2009).
We are a dynamic provider of accounting, audit, tax and finance services. Our service offering, business approach and sector expertise is primarily designed to support Small and Medium-Sized Enterprises, or organizations of equivalent scale, with existing or planned international operations.
We have an employment force of 80 professionals (certified accountants, certified auditors, certified fiscal consultants) who have been trained to cater for the requirements of the most demanding clients.

- University degree in Computer Science or related
- 2-3 years of experience on similar position
- Familiar with Windows and Linux operating systems
- Familiar with Microsoft technologies
- Quick learner, able to adapt productively to a new environment
- Time management skills, with the ability to perform multiple tasks in a fast-paced environment
- Consistently meeting deadlines with accurate and detailed results
- Ability to identify recurring problems
- Ability to follow oral and written instructions
- Ability to communicate effectively
- Ability to speak, write, read, and understand standard English
- Onsite presence 5-day/ week.Descrierea jobului

Job Responsibilities:

- Handle internal IT Support requests (phone, chat, email)
- Designing and installing computer hardware configurations
- Installing software and networking systems.
- Troubleshooting network and software issues
- Resolve product or service problems by clarifying the internal customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Take the extra mile to engage customers, building relationships of trust through open and interactive communication
- Filing reports regularly
- Follow communication procedures, guidelines and policies
- Familiarity with standard office equipment (printers, switches, access points)
- Assist with developing new processes and providing insight and feedback to help move the team forward.


Our offer:

- Competitive salary
- Meal tickets, vouchers for various occasion
- Public transportation subscription
- Medical subscription
- Training programs and financial support in obtaining and maintaining Professional Qualifications
- Accessible & nice location, next to Aviatorilor Metro Station.