ITSM AI and Automation Engineer

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group. We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers. Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role
The Global Operations department is seeking for an ITSM AI and Automation Expert. We are seeking a communicative, English-speaking individual with experience in ITSM and data analysis. The ITSM AI and Automation team was established in 2021 to leverage the power of AI and Automation in the IT Service Management area (e.g. Change, Problem, Incident, Service Request Management, etc.). The team implements and maintains globally used Predictive Intelligence solutions in ServiceNow and solutions from external providers in close collaboration with the ITSM process - and product owners.

Responsibilities
Maintenance of Predictive Intelligence (PI) Solutions in ServiceNow;
Synchronization of PI solutions across Production, Integration and Development instances;
Data analysis in Excel and ServiceNow to get optimized Prediction Models;
Planning and implementation of AI and Automation solutions;
Communication with multiple stakeholders (Service and Process Owners, Process
Managers, Management, etc);
Regular sync up with other AI teams in Allianz;
Coordination and expertise in getting issues or Incidents in the relevant area resolved;
Creation of reports in Excel and ServiceNow;
Self-driven Continuous Improvement of AI and Automation Solutions;

Requirements
Minimum 3-5 years professional experience in ITIL process management or equivalent
Experience in Data analysis or Data Science or equivalent
Minimum of 2 years user or administrator experience in ServiceNow or equivalent
Excellent English language skills spoken and written
ITIL Certification (minimum Foundation 3.x or higher)
Predictive Intelligence experience and knowhow, preferably in ServiceNow
ServiceNow Developer or Administrator experience
Understanding of Algorithms (e.g. KNN, NLP, Classification, Clustering, Similarity,
Regression)
Nice to have: JavaScript

Skills
Excellent communication and team skills in an international environment
Team player and collaborative attitude
Conceptual, analytical thinking
Ability to lead international calls and drive results
Customer focused
Self-reliance and willingness to take ownership
Self-organized
Ability to present online in front of a large international audience

Benefits
Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with fixed benefits.
Flexible benefits that can be individually customized, so that they best suit your needs.
Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
Complete training curricula available (tailored courses)
International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
Comprehensive Leadership Programs
All you can learn with LinkedIn Learning!
German Language Courses for any level
All you can read with Bookster!
Employee Referral Program
Exclusive Deals & Discounts
Share Purchase Plan
Allowances for special events (Birth Allowance, Losing a Family Member)
Parking lot (limited parking spaces, reservation system)
Open cafeteria on each floor (coffee, tea, water, fruits)
Relaxation areas (on each floor) & Gaming area
Flexible working program
FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.
Medical services
Private pension
Internal Tourism
Smart Experiences
Meal Tickets
Transportation vouchers
Cultural events
Telemunca
Gifts and giveaways
Donations

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.