TECHNICAL SUPPORT ADVISOR

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in tech support.
And no need to worry if you don’t have lots of experience, we have the best training program ready for you. :)

Who we are - The Superhero Team:
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.

There‘s a huge focus on career development and recognition at Ascensos. We ‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best!

This job is for you if you have:

Graduated High School or University
Native level/fluency in English or at least C1 both verbal and written.
Experience of 6-8 months in BPO/call centre environment
Positive attitude & excited to discover new CX approaches;
Excellent Communication and customer focus (both verbal and written)
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Sales background and experience will represent an advantage.

Job Description

Main responsibilities:
Solving client’s requests - voice project (inbound calls).
Offering support to customers for a telephony/internet/tech company
Troubleshooting technical issues with regards to SIM cards, mobile phone or services, internet services, routers, etc
Log in extraordinary technical issues or any dissatisfied customers
Ensuring all communication is handled professionally and promptly
Demonstrating strong product knowledge to ensure all customers queries are answered
Building rapport with customers and providing exceptional service

Work schedule Monday-Sunday local time with operational hours: 08:00-00:00, in shifts and on weekends by rotation (minimum 2 weekends).

What We offer:

Attractive salary
Meal tickets
Medical insurance after 3 months.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Full training & support.
Access to our Learning & Development Talent SPA.
Extra vacation day for your birthday and a duvet day to relax!
Vacation days which increase with your seniority.
‘Refer a Friend’ scheme.
Annual ‘Archie Star Awards’ Party.
‘Employee of the Month’ Awards.
Regular fun team building sessions.
A diverse & inclusive working environment.Modern, state-of-the-art office space in central Bucharest.