Incident Management Officer with Turkish

Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.09.2022
    Scurta descriere a companiei

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Cerinte

    Fluency in Turkish and English, both written spoken;
    Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    Verbal and written communication skills;
    Active listening skills;
    Detail-oriented and analytical;
    Positive can-do approach;
    Problem solving and analysis;
    Customer service orientation.

    Responsabilitati

    Responds to the incidents / issues reported by customer predominantly through Voice Interaction and also through email, chat remote support.
    Identifies, investigate and diagnose the issue and take necessary action to resolve or assign the issue to right assignment group.
    Follows the incident life cycle as defined by process: logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure

    Alte informatii

    Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    Access to a global network of knowledge and resources;
    Extensive training through a variety of methods online, classroom;
    Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    An experienced Career Counselor to guide you and check on your progress;
    Interesting and challenging work for the worlds leading companies our clients;
    Professional growth opportunities that recognize individual contributions and performance;
    A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;