IT Support Representative - Level 1 (with French& English)

Employer: HRS Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.09.2022
    Short company description

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Requirements

    What are we looking for:

    - Fluency in French and English (B2/C1);
    - Working experience with Easyvista or ServiceNow tools, Windows 10, Office 365
    - Technical college or university is not mandatory as necessary training will be ensured;
    - Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    - Availability to work in day shifts.

    Responsibilities

    What would be your responsibilities:

    - Ensure L1 assistance to users concerning one or multiple technical domains while giving precise answers;
    - Intervene remotely (by telephone 20%, email/ticketing 80%) and punctually with the user;
    - If necessary, for every other technical concern, effectuate an escalation to the appropriate competence team;
    - Participate in the team’s skills development and permanent training of the team;
    - Treat requests according to procedures and provide answers adapted to the request and the needs of the user;
    - Assure files follow up (history).

    Other info

    What our client offers:

    - Permanent contract;
    - Central building offices with an excellent view of the city, top facilities and equipment;
    - Performance bonus;
    - Expense account for holidays;
    - Meal tickets and gift vouchers;
    - Training opportunities;
    - Regina Maria medical package;
    - Copayment 7Card;
    - Extra vacation days;
    - Fruits on the house.

    Only eligible candidates will be contacted in a maximum of 3 weeks. All information will be treated as strictly confidential.