Customer Support with Polish & English (Work from office)

Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 24.06.2024
    Remote work: On-site
       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

    We are looking for native Polish speakers for one of our banking financial services clients: Raiffeisen Digital.

    What we expect from the ideal candidate:

    • Advanced level of Polish(C1-C2)
    • Minimum B2 level of English(writing, speaking)
    • Availability for a full time schedule, 09:00-20:00, Monday – Friday
    • Availability to work from office in Bucharest (AFI Park 3 building)
    • Relocation package will be available for candidates from outside Bucharest
    • Basic knowledge of professional customer communication
    • Understanding of customer concerns
    • Customer care experience is an advantage
    • Banking experience is an advantage
    • Experience with Office 365, MS Outlook, MS SharePoint
    • Experience with using Jira software is a plus
    • Strong written and verbal communication skills and problem-solving attitude
    • Team player
    • Ability to collaborate across departments and teams
    • Ability to work in a fast-paced, multi-task environment
    Descrierea jobului Responsibilities:
    • Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
    • Escalate complex issues to the appropriate team to ensure rapid support
    • Ensures that appropriate actions are taken to resolve client´s issues and concerns
    • Handling outgoing calls with clients about ad-hoc data information, feedback
    • Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
    • Register and handle incoming complaints or requests
    • Process product or customer data changes in internal banking systems
    • Share relevant customer feedback to help us improve our offerings
    • Ensure customer satisfaction
    • Other administration activities

    We offer:
    • Stable job - permanent labor contracts
    • Above average fixed salary, performance bonuses
    • Relocation package available for candidates from outside Bucharest
    • Monthly meal tickets
    • Free access to our modern and fully-equipped employees' gym space in our offices
    • Public transportation reimbursement, after the trial period
    • International career - paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    • Private medical insurance coverage
    • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

    Benefits

    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Gym membership
    • Trainings
    • Courses
    • Bookster subscription
    • Parties / company events
    • Fun / Relax Area
    • Meal vouchers
    • Gift vouchers

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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