Order Support Specialist with French & English

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Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 16.09.2022

    You have to be:

    • Advanced level of French(B2-C1) and Medium level of English (B2)
    • Availability for a full-time schedule, Monday - Friday, 10:00 - 21:00
    • Previous interactive customer service experience
    • Solutions driven with strong critical thinking skills
    • Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
    • Innate desire to learn more about the product/service in order to better assist customers
    What you will have to do:
    • Availability for training online but working from office
    • Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)
    • Process orders, provide product information and troubleshoot basic equipment issues
    • Confidently make product and service recommendations tailored to customers’ needs/wants
    • Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
    • Consistently perform well within a fast-paced and constantly changing environment
    • Contribute to a diverse team
    • Have ability and willingness to tend to any other tasks as assigned

    We offer:
    • Stable job - permanent labor contracts
    • Above-average fixed salary, performance bonuses
    • Monthly meal tickets
    • Public transportation and gym subscriptions reimbursement, after the trial period
    • International career - paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    • Private medical insurance coverage
    • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more