VoIP Engineer

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

Requirements:
• Fluency in English;
• Customer oriented (customer interaction by email and phone);
• Familiar with VoIP, SIP, H323, RTP, TCP/IP;
• Knowledge of SS7, PRA, PSTN, ISDN;
• Windows Server, Linux Suse Server, VMWare concept installation, operation and maintenance;
• Basic knowledge of Oracle, SQL database, IP network and storage;
• Unified Communication concepts;
• VoIP Conference;

Responsibilities:
• Handling customer service requests from all Europe for our Enterprise Communications products (Video surveillance, PBXs, IP Phones, Integrated Communications Platform, Video Conference Systems) by providing customer support from the physical layer up to the application layer;
• Effectively utilizes moderate to complex lab setups to recreate and solve problems;
• Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level;
• Prepare monthly Knowledge Base cases based on his resolved service requests coming from customers;
• Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
• Identify hardware faults and provided replacement based on root cause found;
• Work together with next technical level support and provide an effective solution within contractual SLA time;
• Use trouble ticketing system for tracking customer interactions, perform procedural actions on the ticket and fault analysis;
• Identify customers concerns and critical problems based on customer interaction, work together with next technical level support to solve identified problem in shortest time, in order to restore affected services.

Offer:
• Motivational salary package and annual performance bonus;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Annual Performance Bonus;
• Holiday bonus;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools.


Only suitable candidates will be contacted!


As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.
We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
You’re data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.
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The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.