HR Support Specialist with French (remote)

Talent Spotter is a recruitment company, where we make it our mission to connect diverse and innovative talents, to the companies that need them the most. We see recruitment as an opportunity to help people find new career opportunities and to help teams grow and develop.

- Good command of French (B2) and English (B2);
- Positive attitude and a cooperative person;
- Detailed oriented person with great organizational skills;
- Dynamic, person, involved, serious, motivated;
- Person accustomed to working with objectives in qualitative and quantitative terms.

Receiving and managing requests/questions as first level of support by email, from employees and human resources representatives from the countries served by the company

You ensure that all questions/requests are recorded and solved or escalated to the authorized persons, in accordance with pre-established performance indicators with customers.

Specifically, you will be required to:

- The management of questions/requests received;
- Receive questions/requests (by email) on human resources topics from employees and human resources representatives;
- Record all questions/requests received to determine if they can be solved by the Contact Center team or whether they need to be forwarded to the second level teams or to the center of expertise;
- Direct clients to self-service options (., existing processes and policies on the Portal) by simultaneously providing guidance, if necessary;
- Solve requests in scope of activity by email;
- Escalated requests that do not fit from activity perimeter to the second or third level or to the center of expertise, to the qualified persons;
- Seek assistance from the Team Manager/Team Coordinator to close complex requests;
- Track partially processed requests (with "pending" status) and update status throughout the workflow;
- Ensure tickets are closed on time, in accordance with the agreed deadlines
- Identifying and reporting existing/potential risks.