Senior Technical Support Analyst

Role Purpose

Solves application and system problems, or any incident that is disrupting the application service that business users depend on.

Role Responsibilities

- Provides application configuration and maintenance
- Delivers support to existing business users and investigates and resolves application errors, data discrepancies and queries
- Codes, tests, debugs, documents and implements software applications

Minimum Requirements

- This is an Individual Contributor role
- Bachelor's degree or equivalent in an IT related discipline
- Technical knowledge and business awareness.

UnaVista is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). You will be responsible for support and maintenance of the UnaVista's operational application architecture resolving issues reactively as well as implementing proactive solutions to prevent reoccurrence of issues.

Key Responsibilities

• Monitor Production systems for potential issues
• Dealing with live service issues (P1 incidents) and helping to restore service as quickly as possible
• Troubleshooting UnaVista systems using SQL and where required Windows server skills
• Resolve performance and capacity issues using advanced SQL skills
• Refine and automate regular processes, track issues, and document changes
• Ensure proper recording, documentation and closure of issues
• Manage several maintenance and operational tasks such as patching, cluster failovers and DR testing
• Handle disk expansions and liaise with internal technical resources
• Backup management and monitoring
• Handle and maintain the UnaVista event monitoring tool
• Contribute to the Incident & Problem Management process
• Work with Development, Professional Services, QA and Solution Architects to ensure that business solutions are delivered to plan and customers are satisfied.

Candidate Profile / Key Skills

• Availability to work in shifts (9PM - 6PM , 5PM - 1AM , 1AM - 9AM);
• 3 years of experience on support night shifts;
• 3-4 years of experience of SQL (ideally Microsoft SQL Server) is crucial ideally since this role implies working with very large databases;
• Good knowledge of Windows server system administration, clustering and related technology operations tasks;
• Good financial services industry experience with post trade knowledge, ideally in regulatory reporting;
• Demonstrate strong intellect, coupled with strategic thinking and analytical skills;
• A proven technologist from a hands-on IT background, with strong technical understanding, appreciation of modern systems architecture, security and high availability;
• Understanding and experience of incident & problem management;
• Understanding and experience of application and infrastructure monitoring;
• Good written and verbal communication skills with ability to clearly document technical work;
• Flexible, team player, "get-it-done" personality;
• Ability to organise and plan work independently;
• Ability to work in a rapidly changing environment;
• Ability to multi-task and context-switch effectively between different activities and teams;
• Bachelor Degree or equivalent experience.
  

We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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