Volume Renewal Specialist with German

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Employer: Hewlett Packard Enterprise
  • Customer Support - Client Service
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 30.05.2022
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.


    We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

    The Volume Renewal Specialist will engage with Sales, Customers and Partners to improve execution of small & medium size renewals and conversion deals, helping HPE Sales to follow up on Pointnext deals from pursuit/renewal time until booking.

    Also you will develop, implement and utilize processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). You will do reports and analyse order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. You will maintain and enhance sales force automation systems, product/service costing models, and margin management tools/systems, to effectively monitor and manage revenue/expenses.

    About you:

    Bachelor's or Master's degree in Business Management or equivalent
    Typically 2-5 years experience
    Knowledge of customer account specifics & customers business
    Skilled at uncovering and solving clients Business initiatives by positioning HPE Services portfolio at high levels to expand over all relationship
    Understanding of order management process, programs and policies
    Excellent organizational and time management skills, professionalism, influencing, negotiation, Customer experience, Communication, Attention to detail, creativity
    Proactive attitude, and show initiative and leadership within client’s business and support services marketplace
    Strong analytical, statistics and problem solving skills.
    Understanding of and experience in applying business and sales operations practices and process design to situations
    Using forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
    Excellent written and verbal communication skills
    Mastery in English and additional language advanced level German.


    In a typical day as a Volume Renewal Specialist, you would:

    Create strong partnership with IBS / IBAS to renew and grow Long tail renewal & conversion Opportunities
    Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)
    Forecast renewals in Salesforce for LT space and follow up with client / Partner for closure
    Maintain updates in Sales Force
    Have ownership for end-to-end, on-time renewal
    Creating and maintaining strong 1:1 relationship with the Customer, point of contact for OS Support Services
    Ownership of conversion of Support Services and upsell of warranty only
    Identify upsell & new business opportunities within the renewal (support credits, upsell to higher SLA, etc.)
    Be responsible for order management activity, following procedures to ensure Segregation of Duties for order acceptance elements & flagging any impact on revenue
    Own Internal & External customer engagement
    Aids in the identification and engagement of resources to address customer needs
    Proactive Customer activities : Welcome package, courtesy calls, set clear customer expectations
    Work with appropriate Pointnext team members for quoting, amendment & booking requests.

    Other info

    We offer:

    • A competitive salary and extensive social benefits

    • Diverse and dynamic work environment

    • Work-life balance and support for career development

    • An amazing life inside the element!

    Want to know more about it?

    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.