Customer Service with German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Ideal candidate for the Customer Service with German position:

Customer-oriented communication and advice;
Knowledge of and adherence to compliance regulations Advanced level of German; Service-oriented advice and customer care.

Key Responsibilities:

- Advice on and sale of rail travel products
- Advising on issuing and other conditions related to travel documents and travel products
- Consideration of and compliance with travel guidelines
- Knowledge of and adherence to compliance regulations
- Handling of all incoming calls
- Completion of bookings in the after-call work (ACW) period
- Accurate processing of reservations
- Processing of all enquiries,
- Completion of all reservations from the online area
- Processing of refunds for all unused travel documents
- Maintenance of customer profiles
- Processing of complaints
- Administrative work such as preparation of railway statements
- Reconciliation (billing instructions), sending itineraries and mailings to customers, processing subsequent customer enquiries (invoice copies, etc.), issuing, packing and punctual dispatch of all travel documents
- Invoice filing
- Clarification of internal queries from the finance department
- Clarification of EBTA mis-charges
- Processing of customer queries regarding billing discrepancies
- Create documents (rail tickets and rail cards, etc.) and sales receipts from customer travel bookings, obtaining approval numbers via system or manually/telephonically as needed
- Responsible for correct entries to Business Travel Account (BTA) and other CCs.

Our offer:

- Bonuses for your results;
- Remote work; Meal tickets (15 RON/Day);
- Wide range of development and training options (including soft skills and language courses);
- Medical coverage;
- Bookster and Benefits Online for you to enjoy your hobbies.