BI Platform Administrator

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

Skills:

• Windows Server administration – technical skills and troubleshooting know-how
• Analytical skills – interpret errors, monitor system performance data, and assess user information and create documentation
• Communication skills – written and verbal skills ;constant interaction with BI Platform Architect and BI developers
• Problem-solving– creative and technical problem-solving techniques, attention to detail, researching skills

OS administration:

• Resolve problems associated with the operating system's servers (Windows, Linux) and software.
• Monitor system performance and ensures compliance with security standards (SCOM agent)
• User management using single user and active directory domains.

Software administration :

• BI software maintenance: support during software upgrade, software configuration, system analysis and improvements implementation, documentation and change management
• Basic knowledge of BI software administration, like Cognos BI, Planning Analytics , Qlik Sense, SAS, Netezza, Denodo (very nice to have, this is the main application we support)
• Windows server knowledge (server logs, windows services, restart routines, investigation and debug, server monitoring, CMD scripting know-how)
• Cloud systems integration (APIs, OData connections, etc)
• Provide Technical Support and Guidance for BI applications
• Perform System Maintenance (downtimes, deployments, configuration, creation/deletion of BI objects)
• Maintain application/platform security (security rules, file/share security setup, user management)
• Maintain best practices on managing systems and services across all environments
Optional: Powershell scripting know-how, Infrastructure networking and Citrix knowledge

Service Management:

• Provide incident and service request support for end-users and other UCB teams.
• Work with vendors to support existing tools.
• Provide support in fixing defects and implementing new features.
• Create reports that reflect platform availability and governance.

Nice to have:

• Familiar with VMWare and SAN management and concepts.
• Familiar with ITIL concepts and practices
• Familiar with Agile concepts and practices
• Familiar with technical writing (create and maintain operational documents)
• Basic knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
• Basic knowledge of Ansible, Powershell