Payments and Platform Customer Specialist

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Excellent written English skills (mandatory);
Nice to have: previous experience with online payments processing;
Internet browsing is no mystery to you and know all the shortcuts;
The technical aspects of the activity are fun for you;
Clear and positive communication skills;
Active listener;
Ability to follow documented procedures, logical thinking;
Willingness to continuously learn and improve;
Highly organized, focus capacity;
Team spirit;
Time management skills;
Ability to communicate technical problems concisely and professionally.

Monitoring the payments platform and reporting any observed transaction issues.
Assisting our clients with all queries regarding the payment platform, reported over email or chat.
Confirming and opening priority level 3 Incident tasks in order to fix client-reported issues in the payment platform.
Opening Configuration tasks in order to tailor payment methods in accordance with clients' requests and needs.
Manually changing transaction statuses and executing manual deposits/withdrawals, if necessary to correct issues in the automatic processing.
Sending official notifications to our clients regarding changes in transaction processing, scheduled or unscheduled maintenances, new markets, or payment methods.
Working closely with different departments, in order to be the 1st point of contact for our clients and make sure all their processing needs are met.

Other info:

Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person;
The work schedule is by rotation 9:00-19:00, 10:00-20:00 and 12:00-22:00, 4 days/ week in 10-hour shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview.

Perks & Benefits


Private Medical insurance
Daily catered lunch
Our own gym and fun corner (pool, ping pong table, PS4, board games)
Internal & external training
Career path
Full access to Udemy for Business and O’Reilly learning platforms
Bookster subscription and books corner online and offline
Team Activities, Friday Bars, Summer Party & Christmas Party
Fruits and incentives at the office
Massage @ work
Anniversary and Christmas gifts
One extra day of vacation for every year worked inside the company
Work from home 40% of your working time