Senior Customer Experience Specialist With French/German

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

oin a team recognized for leadership, innovation and diversity
The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Senior Customer Experience Specialist with French/German in our Performance Material & Technologies (PMT) department in Bucharest.

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Responsibilities:

- Successful and timely booking and lifecycle handling of all product orders
- Work within guidelines of Global policies and processes
- Customer order processing in ERP system
- Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment
- Checking stock levels
- Responsible for solving issues related to wrong delivery, delays, rejected product returns
- Responsible for preparing the necessary documents to deliver the goods to the final customer
- Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent
- Responsible for generating invoices, cancel invoices for returned goods and notifying customer and collection department
- Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory

We Offer

- A culture that fosters inclusion, diversity and innovation
- Market specific training and ongoing personal development
- Career growth opportunities
- Experienced leaders to support your professional development
- International work environment
- Medical plan provided by Omniasig
- Meal allowance
- Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information
JOB ID: HRD149567