Director, COE Delivery

Role Specific Responsibilities

• Design and build a new CoE capability supporting Heads of Business Management operational functions and Group PMO teams.
• Identify the relevant Subject Matter Experts and work with management to form effective knowledge management team
• Work with knowledge management team to identify internal and external deliverables and data sources relevant to customer
• Define requirements for the reporting processes and supervise the delivery of leadership level reports.
• Support project delivery globally through maintenance of standardized data sets including workforce, vendor and finance.
• Facilitate continuous improvement across Group reporting and data requests
• Define and regularly update the architecture and requirements for the knowledge management / sharing system solution
• Ensure knowledge-base is constantly updated by effectively extracting new content from technology team members (leveraging CDE)
• Set up feedback mechanism and process and actively involve the business in the knowledge management / sharing initiative
• Recommend and assist in the development of policies, procedures, standards and templates that can help standardize knowledge gathering and distribution
• Deliver knowledge management solution and updates on-time and on-budget

Business Partnership

• Establish and maintain working relationships with the business and technology team members
• Engage and integrate the business in relevant initiatives

People Management

• Manage individual workload and deliver to agreed upon project milestones
• Proactively promote consistent career management, performance measurement and skill development of junior staff
• Actively participate in HR performance measurement processes
• Assist in defining staffing plans and recruiting to achieve goals
• Demonstrate ability to work in team environment and help resolve issues

Knowledge Sharing / Management

• Promote the use of knowledge management processes and tools
• Share / leverage successful products, processes and best practices across the technology organization
• Implement communication and knowledge sharing process for team members
• Assist in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools
• Contribute to continuous improvement by leveraging quality improvement methodologies (Six Sigma, etc.)
• Refine and enhance technology methodologies and / or standards

Qualifications.

• College degree in related technical / business areas or equivalent work experience
• Typically requires at least 5 years of relevant knowledge management or applicable business experience
• Requires well rounded understanding of technology, operations and business processes
• Requires re-engineering / process improvement experience, leading and coaching quality improvement projects
• Requires strong project management skills
• Requires strong problem solving and analytical capabilities
• Requires excellent written and oral communication skills
• Requires the ability to coach and transfer knowledge to key stakeholders

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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