Volume Renewal Specialist with English/ Spanish/ Italian/ French/ Dutch/ Turkish
At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
We’re solving the world’s most complex challenges, and our people are at the forefront of progress.
The Volume Renewal Specialist will engage with Sales, Customers and Partners to improve execution of small & medium size renewals and conversion deals, helping HPE Sales to follow up on Pointnext deals from pursuit/renewal time until booking.
Also you will develop, implement and utilize processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). You will do reports and analyse order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. You will maintain and enhance sales force automation systems, product/service costing models, and margin management tools/systems, to effectively monitor and manage revenue/expenses.
In a typical day as a Volume Renewal Specialist, you would:
Create strong partnership with IBS / IBAS to renew and grow Long tail renewal & conversion Opportunities
Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)
Forecast renewals in Salesforce for LT space and follow up with client / Partner for closure
Maintain updates in Sales Force
Have ownership for end-to-end, on-time renewal
Creating and maintaining strong 1:1 relationship with the Customer, point of contact for OS Support Services
Ownership of conversion of Support Services and upsell of warranty only
Identify upsell & new business opportunities within the renewal (support credits, upsell to higher SLA, etc.)
Be responsible for order management activity, following procedures to ensure Segregation of Duties for order acceptance elements & flagging any impact on revenue
Own Internal & External customer engagement
Aids in the identification and engagement of resources to address customer needs
Proactive Customer activities : Welcome package, courtesy calls, set clear customer expectations
Work with appropriate Pointnext team members for quoting, amendment & booking requests.
If you have…
Bachelor's or Master's degree in Business Management or equivalent
Typically 2-5 years experience
Knowledge of customer account specifics & customers business
Skilled at uncovering and solving clients Business initiatives by positioning HPE Services portfolio at high levels to expand over all relationship
Understanding of order management process, programs and policies
Excellent organizational and time management skills, professionalism, influencing, negotiation, Customer experience, Communication, Attention to detail, creativity
Proactive attitude, and show initiative and leadership within client’s business and support services marketplace
Strong analytical, statistics and problem solving skills.
Understanding of and experience in applying business and sales operations practices and process design to situations
Using forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
Excellent written and verbal communication skills
Mastery in English and additional language advanced level such as Spanish or Italian or French or Dutch or Turkish is a must
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!