Customer Support with French

Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution

Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

• Advanced level of French
• Medium level of English
• Experience in economics, finance or channel partner business would be a plus
• Ability to be flexible and work analytically in problem-solving environment
• Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction
• Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills
• Ability to deliver under tight deadlines to multiple stakeholders
• Team player and proactive

• Manage Order & Delivery
• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners
• Informs and follows up with customers
• Manage Request
• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences
• Shares recurring problems with the relevant internal partner(s) in order to find solutions
• Support sales
• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
• Apply and improve work methods
• Contributes to continuous improvement to enhance.