Customer Support with French

Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.12.2021
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    • Advanced level of French
    • Medium level of English
    • Experience in economics, finance or channel partner business would be a plus
    • Ability to be flexible and work analytically in problem-solving environment
    • Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction
    • Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills
    • Ability to deliver under tight deadlines to multiple stakeholders
    • Team player and proactive

    Responsabilitati

    • Manage Order & Delivery
    • Captures, records and commits customer orders according to customer needs, agreement and defined service level
    • Proposes product alternatives in case of phase-out or shortage
    • If relevant, optimizes, plans and coordinates the delivery with customers and partners
    • Informs and follows up with customers
    • Manage Request
    • Captures customer’s requests & claims
    • Analyses and provides issue resolution or appropriate answer
    • Contacts, follows up and closes the loop with customer
    • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences
    • Shares recurring problems with the relevant internal partner(s) in order to find solutions
    • Support sales
    • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
    • Apply and improve work methods
    • Contributes to continuous improvement to enhance.