Sr. Customer Service Specialist (English/EMEA language)

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.11.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    Gi Group is looking for Sr. Customer Service Specialist for a multinational company that offers commercial and consumer products, engineering services and aerospace systems for a wide range of customers, from private consumers to large corporations and governments.

    Requirements:

    - University Degree;
    - English Fluent;
    - Preferred minimum of 2 years’ experience in a Customer Services environment, preferably with contract administration expertise;
    - Self-motivated with good communication skills;
    - Any other European Language skills a plus (French, Italian, Turkish, Spanish, Portuguese, Dutch); Knowledge of ERP – SAP, Siebel.

    Responsabilitati

    Responsibilities:

    - Work as part of a successful Order Management Team responsible for delivering all aspects of Order Management administration;
    - Order processing by using SAP, Siebel;
    - Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
    - Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries;
    - Solving issues related to wrong delivery, delays, rejected product returns;
    - Generating invoices, cancel invoices for returned goods and notifying customer and collection department;
    - Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports.

    For more information, do not hesitate to apply directly!