Global Accounts Customer & Sales Support Graduate role

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Employer: HP Inc.
  • Customer Support - Client Service
  • Telecommunication
  • Sales
  • Job type: full-time
    Job level: Student/Graduate
  • Updated at: 28.11.2021
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!


    Job Description
    You will be responsible for the purchase experience of selected Tier 1 Global Accounts via our e-commerce platform (aka portal/catalogue), acting as a key enabler for Global Sales reps. Our mission is to provide the business with competitive advantage in customer engagement by focusing on perfect execution and efficiency.

    We thrive to support highest service level towards our internal and external customers by driving operational excellence in the following areas:
    • Quote and Config operations
    • Catalogue Management
    • Pricing operations
    • Sales Support activities


    All job activities relate to the enabling of order placement via our e-commerce platform by performing tasks such as:

    • Catalogue creation and maintenance
    • Address creation and maintenance
    • User creation and user access maintenance
    • User training
    • Product configuration and maintenance
    • Pricing updates
    • New product introduction
    • Catalogue quality and accuracy checks
    • Troubleshoot configuration/portal/user issues and solution them
    • Troubleshoot failed orders due to issues with the portal setup

    Depending on the task you will be required to either perform it yourself or delegate to the respective Back-Office team that is assigned to the process.

    You will be working as part of an account team together with other roles from Sales / Customer Operations / other operational teams.

    For you to be eligible for this role, you need to be a recent Graduate (to have finished your degree in the last year - 2020-2021)