Service Desk with German
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- Ongoing university studies, in graduation or with university degree in Economics, Business
Administration, Information Technology;
- Foreign Languages Studies (main language - German);
- 2-4 years’ experience in a help desk center, B2B Customer Support or similar working areas, excellent;
- Written and verbal command of German and/or English;
- Very good skills in Microsoft Office (Powerpoint and Excel);
- Experience in collaboration with international teams is a plus.
- You will be part of the Business Support team in Cluj being responsible for 1st-Level support for German/international Users of Tax tools hosted by the WTS company and act in close alignment with the SaaS Coordination Team in Germany;
- You will be the first contact person for our users and respond in German/English to all customers’ inquiries via ticket system/Email;
- You will solve the 1st-Level support inquiries yourself and clarify decide professionally to whom to delegate the unsolved tickets to ;
- You follow up with customers to ensure full resolution of issues;
- You support the German team by setting up and optimizing processes and documentation for the 1st-Level support in Cluj and you train other staff members.