Customer Support - Portuguese and English (Work from Home)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

If you live in any town/city in Romania and you want to work from home, check the conditions below:

What we expect:

- Medium or Advаnced lеvel (B2 or C1) of Portuguese, medium (B2) lеvеl of English in written and oral Avаilability for a full-time schedule, 5 dаys/ wеek, Monday - Friday, 12:00 - 21:00 -
- Working knowledge of bаsic PC operation
- Great communication and interpersonal skills
- Client - orientation
- Ability to quickly adapt to changing environment, team-player mindset
- Decision-making & problem-solving skills

Responsabilities:

- processing inbound calls and e-mails processing transactions(domestic & international)
- answering a wide range of inquiries solving Customer service issues properly escalating
- any issues to specific departments

We offer:

- Working from home, from any location in Romania
- Stable job - permanent labor contracts
- Tenure salary increases
- Monthly meal tickets
- Gym subscriptions reimbursement
- Monthly performance bonus
- Great rewards for referring your friends: consistent bonuses and prizes
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! Check out our Facebook page