Technical Support Associate with Italian

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Excellent English and Italian - both written and verbal communication skills
Action-oriented with strong organizational, analytical, and problem-solving skills
Adaptability towards rapid changes
Attentiveness and empathy towards clients
Ability to multitask and learn new workflows
Team player
Great customer service skills via phone, chat, and email
Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!

Providing excellent, friendly and positive customer service via email, chat and/or phone
Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Answering pre-sales questions and qualifying leads to sales
Helping customer with their payment process
Able to work independently and collaboratively

What We Provide

Job security
Competitive compensation based on experience
Attractive benefits package including private medical care, meal tickets, WFH/travel allowance
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
Mentorship and opportunities for cross-functional development

Next steps?

We will reach out to you via e-mail once we process your application!