IBM Internship- Technical Support with German

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

Required Professional and Technical Expertise :
student in final year or fresh graduate (Bachelor's Degree) in IT/ Computer Science, Engineering, Technology
knowledge of at least one of the following Systems: Windows, Unix or Linux
any programming language
scripting languages knowledge required: VBS, Javascript, Windows Batch Scripting, Bash Scripting.
awareness of Ticket Systems (such as Remedy, Optis, JIRA or others )
Good Troubleshooting skills
good communication skills
English: Fluent
German: advanced.
Preferred Professional and Technical Expertise :
Application and Web Servers Administration knowledge
Bash Scripting knowledge

Your Role and Responsibilities :
As a member of our project, you will be responsible for a wide range of web application used by dealers and customers to cover topics like, damage report, car configuration, online banking, contract views, financing, aftersales and more..

The Web Applications are developed internally in C#, based on the .NET framework, using Oracle database.
These Applications are hosted on Microsoft IIS Servers locally and in the Azure Cloud. Release are deployments with Azure Devops.
The environments are farm based clusters hosted by HyperV systems, complete with firewalls and load balancers.

Responsibilities include:
release supervision throughout it's entire lifecycle
application monitoring. SCOM, SiteScope/BSM, AppInsight.
event management
documentation maintenance and creation
client communication
interpret/analyze code and application logs in order to troubleshoot errors
various means for analysis such using SQL Developer, powershel, unix, cmd and internal developed tools
ITIL Foundation Process such as Incident Management, Change Management, Problem Management, SLA Management.
The internship is on 3-month-contract, full time, with possibility of continuity.