Customer Support with English (Work from Home)

Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 16.10.2021
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation.

    With more than 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International serves clients in +50 languages, partnering with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    Requirements

    If you live in any town/city in Romania and you want to work from home, check the conditions below:

    - Advanced level of English (C1)
    - Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
    - Previous customer support experience is an advantage
    - Excellent problem-solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

    Responsibilities

    As a Customer Support Agent, you will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. You’ll be the face of some of the world’s top brands!

    Other info

    We offer:

    - Working from home, from any location in Romania
    -Stable job - permanent labor contracts
    - Above-average fixed salary, performance bonuses
    - Monthly meal tickets
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more