Customer Support

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

- flexibility to work on pm hours;

- support our customers as the first point of contact (by phone, chat or e-mail);

- provide solutions to their technical/billing issues;

- help new and existing users have a great experience using our product;

- be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team.

- customer oriented;

- strong commitment to providing exceptional customer service;

- strong problem-solving skills;

- able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;

- ability to manage multiple applications at one time;

- understand the concepts of browsing, search engines, and other web/mobile based applications;

- experience in using Windows, Android and iOS device(required);



- strong written and verbal communication skills (required); - proficiency in English(required);



- helpdesk and user support experience (preferred).

Offer
Fun and professional team.

Full-time employment.

Opportunities for growth & development.

Competitive wages and opportunities for bonus.

Non-corporate team environment.

Activities and team-buildings.





Flexibility to work between the hours of 4 p.m. and 5 a.m. in 8-hour shifts (Bucharest time) including

Sundays and holidays.


We would be thrilled to know you.