Sr Technical Support Specialist with German HBT

Angajator: Honeywell
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.09.2021
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Qualifications:

    Bachelor’s degree (or equivalent experience) - preferred
    Business fluent in written and spoken English and German
    Previous experience in similar position would be an advantage
    Good communication skills and ability to work in a team.
    Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

    Responsabilitati

    Handles internal and external customer related issues and concerns
    Records all customer interactions into a CRM
    Maintains acceptable call evaluation requirement, KPIs & VOC
    Develops FAQs, Technical Tips and ‘How-To ’videos on Hardware also Software applications
    Supports the development of internal documentation
    Actively participates in departmental activities and initiatives including self help
    Provides coverage for Technical Support Helpdesk phone & e-mail.
    Provides technical support level 1 for HBS customers.
    Resolves customer issues and provides technical support and client counselling

    Alte informatii

    We offer:

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment
    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation