Sr Technical Support Specialist with German HBT
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Cerinte
Bachelor’s degree (or equivalent experience) - preferred
Business fluent in written and spoken English and German
Previous experience in similar position would be an advantage
Good communication skills and ability to work in a team.
Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
Handles internal and external customer related issues and concerns
Records all customer interactions into a CRM
Maintains acceptable call evaluation requirement, KPIs & VOC
Develops FAQs, Technical Tips and ‘How-To ’videos on Hardware also Software applications
Supports the development of internal documentation
Actively participates in departmental activities and initiatives including self help
Provides coverage for Technical Support Helpdesk phone & e-mail.
Provides technical support level 1 for HBS customers.
Resolves customer issues and provides technical support and client counselling
A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation