Customer Experience Specialist (back office)
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Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 09.10.2021 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
Gi Group is looking for a Customer Experience Specialist for a multinational company that offers commercial and consumer products, engineering services and aerospace systems for a wide range of customers, from private consumers to large corporations and governments.
Requirements:
- Bachelor’s degree;
- Preferred minimum 2-year experience in the field;
- Fluent in English;
- Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German);
- Customer Services, preferably with expertise in contract management;
- Customer-oriented and action-oriented;
- Self-motivated, with good communication skills;
- Ability to interact with a wide variety of customers in different countries;
- Good verbal and written communication skills.
Responsibilities:
- Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in systems;
- Prompt and correct issuance of invoices;
- Creating credit requests / documents;
- Providing the necessary professional support to the local department regarding all necessary administration activities;
- Maintaining communication with the local sales, operations and local assistance department ;
- Maintain up to date a data base with country specifics;
- Validation of the handover received for entering orders in ERP;
- Entering in the system the orders / contracts / projects received from the customer;
- Administration of all aspects related to the lifetime maintenance of orders in SAP and SFDC;
- Management of materials and services in case of contract settings and renewals;
- Generation of renewal contracts for operations and sales departments;
- Generating administrative activities for processing orders in the system;
- Placing orders for services and materials;
- Financial closure of orders for materials and services in SAP;
- Documents validation.
For more information, do not hesitate to apply directly!
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