Infrastructure Problem Manager

We software because we care, since 2002.

Through our international projects we are present at Global and European scale in industries like travel, banking, retail, food and telecommunications. Our commitment to excellence lay down immutable core values of our culture and of our vision.

Through our clients we were able to enrich the experience and quality of interaction with software applications for millions of end users. We have redefined concepts for over a decade and a half and marked the change by creating new environments. We accepted many challenges due to impetuous needs of our clients for discovering new ways to enhance the usability of computers, software applications and complex systems. Leveraging creativity and constantly preoccupied with usability, we continue to invent tools and innovate the delivery of services.

Our major skills:
- creating innovative ways for services delivery;
- inventing tools, environments and daring approaches;
- discovering new methods to enhance the usability of computers, software applications and complex systems.

Qualifications/Skills:
4+ years’ experience working in complex managed services preferably on Cloud platforms
ITIL Certified or 3 years working experience as a Problem Manager
Strong analytical skills
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
Proven track record of working collaboratively to improve the customer’s experience
Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers, and architects
High degree of project management and coordination skills "

Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution. 
Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
Coordinate, convene and facilitate critical incident and problem review meetings
Streamline processes and automate problem management tasks