Infrastructure Problem Manager

Employer: AQUASoft
Domain:
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Iasi
  • Timisoara
  • nationwide
    Updated at: 17.09.2021
       

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    Short company description

    We software because we care, since 2002.

    Through our international projects we are present at Global and European scale in industries like travel, banking, retail, food and telecommunications. Our commitment to excellence lay down immutable core values of our culture and of our vision.

    Through our clients we were able to enrich the experience and quality of interaction with software applications for millions of end users. We have redefined concepts for over a decade and a half and marked the change by creating new environments. We accepted many challenges due to impetuous needs of our clients for discovering new ways to enhance the usability of computers, software applications and complex systems. Leveraging creativity and constantly preoccupied with usability, we continue to invent tools and innovate the delivery of services.

    Our major skills:
    - creating innovative ways for services delivery;
    - inventing tools, environments and daring approaches;
    - discovering new methods to enhance the usability of computers, software applications and complex systems.

    Requirements

    Qualifications/Skills:
    4+ years’ experience working in complex managed services preferably on Cloud platforms
    ITIL Certified or 3 years working experience as a Problem Manager
    Strong analytical skills
    Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
    Proven track record of working collaboratively to improve the customer’s experience
    Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers, and architects
    High degree of project management and coordination skills "

    Responsibilities


    Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution. 
    Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
    Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
    Coordinate, convene and facilitate critical incident and problem review meetings
    Streamline processes and automate problem management tasks

       

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