Operations Business Analyst

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.07.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:

    Design & Analytical thinking;
    Continuous improvement mindset
    Documentation/Content/Procedural writing
    Process Design or Process Solution development
    Superior written & verbal communication skills
    Research skills;
    Microsoft Outlook suite knowledge.

    Responsibilities

    Your day in Conectys:

    You will research, outline, write and edit new or existing process content, working closely with various departments to understand project requirements
    You will gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
    You will work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
    You will assist and back up the Transition manager with Scope definition for new projects
    You will research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

    Other info

    We come with:

    Attractive salary, meal tickets and private medical subscription;
    Bookster and 7 Card.
    Christmas and Easter Gifts.
    Extra leave days based on seniority.
    Safe work environment (temporary WFH activity).
    Monday – Friday schedule: 09:00 – 18:00
    A professional work environment in a fast-growing company with young and dynamic people.