Customer Services Specialist

Angajator: VON Consulting SRL
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Job la nivel national
    Actualizat la: 30.07.2021
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.


    Essential Requirements:

    - 1+ year of work experience
    - High school education
    - German in spoken and written and English on conversational level
    - Excellent communication skills and strong customer focus
    - Stress resistant


    You will become a specialist in company's products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

    Key responsibilities:

    - Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other departments to ensure proper resolution of the problem
    - E-mail and phone communication with the customers
    - Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
    - Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
    - Enhancing the value of the positive customer experience through the knowledge, information and advice given
    - Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
    - Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience

    Alte informatii

    Initial assignment of 1 year with possibility to extend