Customer Services Specialist

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

Essential Requirements:

- 1+ year of work experience
- High school education
- German in spoken and written and English on conversational level
- Excellent communication skills and strong customer focus
- Stress resistant

You will become a specialist in company's products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

Key responsibilities:

- Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other departments to ensure proper resolution of the problem
- E-mail and phone communication with the customers
- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
- Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
- Enhancing the value of the positive customer experience through the knowledge, information and advice given
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience

Initial assignment of 1 year with possibility to extend