Customer Support with French

Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 25.07.2021
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    -Advanced level of French;
    -Experience in economics, finance or channel partner business would be a plus;
    -Ability to be flexible and work analytically in problem-solving environment;
    -Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
    -Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
    -Ability to deliver under tight deadlines to multiple stakeholders;
    -Team player and proactive.

    Responsabilitati

    -Captures, records and commits customer orders according to customer needs, agreement and defined service level;
    -Proposes product alternatives in case of phase-out or shortage;
    -If relevant, optimizes, plans and coordinates the delivery with customers and partners;
    -Informs and follows up with customers.
    -Captures customer’s requests & claims;
    -Analyses and provides issue resolution or appropriate answer;
    -Contacts, follows up and closes the loop with customer;
    -Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
    -Shares recurring problems with the relevant internal partner(s) in order to find solutions.