Customer Support with French
Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution
Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.
-Advanced level of French;
-Experience in economics, finance or channel partner business would be a plus;
-Ability to be flexible and work analytically in problem-solving environment;
-Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
-Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
-Ability to deliver under tight deadlines to multiple stakeholders;
-Team player and proactive.
-Captures, records and commits customer orders according to customer needs, agreement and defined service level;
-Proposes product alternatives in case of phase-out or shortage;
-If relevant, optimizes, plans and coordinates the delivery with customers and partners;
-Informs and follows up with customers.
-Captures customer’s requests & claims;
-Analyses and provides issue resolution or appropriate answer;
-Contacts, follows up and closes the loop with customer;
-Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
-Shares recurring problems with the relevant internal partner(s) in order to find solutions.