Customer Support Navigation with French

Employer: SC ExlService Romania Private Limited SRL
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • Oradea
  • Sibiu
  • Updated at: 03.10.2022
    Short company description

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

    Requirements

    What are we looking for?

    Excellent command of spoken and written French; good command of English is also required
    Good computer navigation skills with knowledge of Microsoft Office
    Knowledge about the Travel Domain would be an added advantage
    Excellent customer servicing skills and customer service focus
    Very good business writing skills
    Strong written and oral communication skills

    Responsibilities

    The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements

    Handling incoming calls for customer servicing activities, providing extraordinary customer service;

    Performing website troubleshooting support to customers

    Other info

    What do we offer?

    Competitive salary remuneration
    Attractive non-financial benefits package
    Bonus for French skills
    Bonus for performance
    Private medical insurance
    Lunch tickets
    Transport bonus
    Full-time and indefinite employment contract
    Professional and continuous training
    Building a career within a multinational team.