Technical Support Specialist (German)

Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 03.08.2021
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    - Excellent / Fluent in English, both verbal and in writing;
    - Excellent in German, both verbal and in writing;
    - Minimum related work experience in a Technical Support / Technical Service Desk environment;
    - Experience with Call Center best practices.

    Responsabilitati

    - Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support);
    - Provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations;
    - Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management;
    - Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems;
    - Communication with strong focus on customer service and solution quality.

    Alte informatii

    We offer:

    - Medical plan provided by Omniasig;
    - Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
    - Transportation budget and fuel cards;
    - Business Travel Accident Insurance;
    - Voluntary defined contributory pension plan;
    - Meal allowance;
    - Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.

    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.