Helpdesk technical support

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

• Able to fully assemble computers.
• Knowledge of PC hardware and software systems.
• Knowledge of common operating systems.
• Knowledge of current hardware and software trends in the industry.
• Ability to utilize strong analytical skills and problem-solving methods.
• Ability to communicate effectively, orally and in writing and to write concise and clear reports.

• Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.
• Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC's,
• Laptops, printers, and other peripherals.
• Build PC and Laptops using Microsoft SCCM Knowledge of imaging.
• Raising Incidents in Service Now.
• Maintaining inventory records.
• Diagnosing and troubleshooting hardware failures.
• Repair and upgrade different types of computers (software and hardware).
• Liaising with external support companies to resolve faults in a timely manner.
• Liaising with the designated personnel responsible for keeping the inventory.
• Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.
• Providing technical support by utilizing remote control and Windows administration tools.
• Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk.

English: B2 Upper Intermediate