Customer support with German

Angajator: Ascensos
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.06.2021

    Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!


    We’re looking for client-oriented candidates who are native or near-native GERMAN speakers (C1 or C2 level) to join our Elite Customer Support team for our newest project!

    You’ll be working on an unparalleled opportunity within thе project for one of thе coolest world-established fashion company!
    Work hard, have fun, no drama
    😊!

    If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be thе role for you.

    Your colleagues are part of a great dynamic team with remarkable client service skills, by providing customers with exceptional product knowledge, efficient service and a friendly attitude.

    You will provide first-class service for a renowned group that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over thе world.
    We’re delighted to drive innovation on site day after day, so it’s a plus if you’re inventive and creative, we say yes to fresh new ideas to boost productivity, so reach out and help us shape thе future.

    And no need to worry if you don’t have lots of experience, we have thе best training program ready for you. :)

    Who we are - Shape, inspire. Leave your mark.

    #theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.

    It’s thе unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.

    There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of thе elites that make #theAteam thе best!

    This job is for you if you have:

    Experience in customer support or BPO environment
    Experience in front office communication channels (calls, e-mails and chats)
    Native level/fluency in German or at least C1 both verbal and written.
    Advanced level of English, both spoken and written
    Positive attitude & excited to discover new CX approaches;
    Strong interpersonal and communication skills
    Excellent customer focus (both verbal and written).
    Great team spirit but thе ability to also be independent, like every superhero should.
    Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
    Motivated
    Positive attitude
    Enthusiastic individual
    Sports & fitness fan
    Excellent listening abilities
    Empathic
    Patient
    Problem solving oriented
    Ability to work under pressure
    Ability to work in fast-paced environments
    Be flexible and adaptable to new situations
    Descrierea jobului Solving client's requests via phone/e-mail/chat/social media in a very friendly way
    Providing solutions regarding after-sales, order and delivery issues
    Ensuring all communication is handled professionally and promptly but with a human touch
    Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
    Building a special connection with customers and providing exceptional service
    The work schedule is Monday-Friday 10:00-23:00 and Saturday-Sunday 11:00-20:00, in shifts by rotation, with one day of weekend once per 2 weekends

    PLEASE NOTE : Our jobs are temporarily remote, we expect to return to the office after the pandemics
    Descrierea companiei About Ascensos Contact Centres: Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers. And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates. Ascensos is built on our belief that not all contact centres need be the same. We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients. Mission: For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to us.