Payroll Manager with German

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Human Resources - Psychology
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 11.05.2021
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Knowledge and Skill Requirements:

    Customer relationship management
    Good communication skills (verbal and written)
    Good understanding of the client's activity, business and organisation (payroll calculations, law and human resources)
    Ability to work with numbers
    Languages: Germany & English, both oral and written (B2 as a minimum in both)
    Client focused
    Processes management and improvement
    Capacity planning leadership
    Good interpersonal skills
    Good oral and written communication skills
    Organised & rigorous
    Independent
    Leadership
    Dynamic and responsive
    Proven attention to detail
    Experience & Education:

    Minimum of 5-7 years in multinational (corporate) environment overseeing complex operations (service delivery or shared service environments could be a plus)
    A minimum of 4-7 years of demonstrated work experience in the management and leadership role
    Experience of more than 5 years in managing client relationships
    Bachelor's Degree in Business Administration, HR, Finance or Accounting or the equivalent in education and experience.
    Management of conversions, implementations, and other projects significant in size and scope.
    Strategic oversight of the analysis, development, implementation and management process change and enhancement.
    Experience with Quality Practices (DMAIC principles, Lean, Six Sigma) could be a plus

    Responsibilities

    Job Summary:

    Manages the resources and payroll activities for Germany BU at the highest quality standards by implementing customized strategies in order to meet CoE objectives and ensures direct reports abide by the same standards.

    The Germany Manager MS Payroll is in charge of ensuring that the payroll processes are applied with consistent methodologies and comply with the SLA between BU and CoE

    Will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

    Has a direct relation with the Managers of the Business Unit and is accountable for 4 areas:

    Client experience, quality ( measured by NPS)
    People management
    Process management
    Business and productivity management
    Main Responsibilities:

    Manages a team of 30+ Payroll Specialists & Team Leaders that provide Payroll and Tax services for assigned BUs in Germany
    Assesses resource requirements to deliver on responsibilities and ensures staffing at an appropriate level for countries assigned
    Develop, plan, analyses, estimate and setup the priorities of the payroll activities and agreed project deadlines.
    Proposes and provides support to operational teams in order to develop tactics, strategies, procedures and workflows for department's activities so as to achieve the established objectives and offering quality services to both internal and external customers. Ensuring the Team Leaders and Managers implement and apply all of the aforesaid together with the team members.
    Coordinate the main information system development activities, coordinate resources and control project milestones (information/data/programming/analysis).
    Develop, plan, analyses, estimate and setup the priorities of the payroll activities and agreed project deadlines.
    Creates reviews for the team, develops and communicates standard and processes that ensure ADP commitments or exceed ADP contractual requirements.
    Responsible for the recruiting of the Payroll Management team
    Responsible to ensure that Team Leaders allocate people at work in an efficient workflow, measure and monitor performance of the employees
    Responds to business needs by continuously using, maintaining and improving tools and systems.
    Creates and report on operational metrics and trends.
    Manage strategic client relationships by working closely with the Team Leaders to ensure strategic matters are addressed and resolved in a timely manner.
    Prepare, facilitate and conduct monthly and quarterly review session with clients to review performance metrics, trending and project updates.
    Facilitate frequent client communications.

    Market leadership client focused

    Checks quality of the delivery to the client and always focuses on the client experience
    Manages clients' escalations and reports to the directors or works with the front teams of the BU to handle client escalations and to bring issues to resolution.
    Builds and maintains relationships with clients and internal partners to foster trust, commitment, accountability and results.

    People leadership

    Works with the team leaders to ensure that all team members have the appropriate training planned as defined in the job description
    Reviews and improves training plans in coordination with BU
    Together with the team leaders, recruits new team members
    Identifies talent, works with HR to ensure that the appropriate development plans are created
    Motivates, leads and coaches through change
    Conducts annual evaluation of direct reports (based on KPIs, objectives and competencies) and ensures objectives are met
    Responsible for the recruiting of the Payroll Management team
    Providing feedback and support to the direct subordinates and empowering them according to department's business needs and strategies to do so with their direct reports
    Motivates teams and ensure that department objectives and deadlines are constantly met.

    Process leadership

    Together with the Team Leaders, monitors day to day operations to guarantee that the associates work according to their defined role and meet the SLAs
    Effectively and consistently manages process of changes (including roll out and communication)
    Constantly monitors quality & SLAs compliance
    Ensures on going coordination

    Business leadership

    Defines and uses KPIs to manage productivity
    Improves organization, process, tools, using ADP methodology
    Manages Capacity plan in coordination with the directors of the BUs
    Responsible for supporting business growth

    Reports & Performance Metrics:

    NPS
    Team utilisation rate
    On time delivery as per payroll calendar
    Number of projects started