24/7 Monitoring Support Engineer with German

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea, Bucharest, Timisoara and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

• Very good communication skills and high attention to details;
• Capable of recognizing problems and gathering information in order to solve them;
• Strong analytical approach and problem-solving skills needed for complex issues;
• Proactivity, involvement, and teamwork are also of great value;
• Focus on customer service, user experience, and delivery of organizational priorities;
• Ability to efficiently collaborate with multiple teams and stakeholders;
• Organized, pressure resilient, open to change;
• Strong English and German language skills, both in writing and speaking;
• Basic ITIL awareness and operational knowledge are also considered an advantage.

• Monitor and identify issues, perform basic troubleshooting steps and gather information, inform and escalate the issue further (other teams, 3rd party providers, other vendors);
• Perform regular checks on the infrastructure systems in order to identify and take corrective actions to avoid service disruptions;
• Follow ITIL based processes (Incident Management, Request Management, Problem Management, etc.) and apply them in different ticketing platforms;
• Learn to use worldwide known monitoring tools (Nagios, Check MK, Zabbix, Grafana) and interact with major cloud solutions;
• Act as a communication bridge between different parties involved in each project.

At Accesa & RARo you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as, work-life fusion.

• Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, a voucher for sport equipment expenses, in-house personal trainer;
• Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics;
• Social: virtual activities, sports challenges, special occasions get-together;
• Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday, and loyalty gifts for major milestones, work from home bonuses.