Sales Support Specialist with Italian & English

About our client:

• an exclusive local extension of some of the most powerful Italian manufacturers of ingredients and accessories for the confectionery industry, ice cream shops and bakeries;
• involved in projects of the local producers of chocolate, ice cream and bakery, chains of hypermarkets, but also those of small bakeries and pastry shops;
• through distribution partners, our client delivers weekly to any corner of the country.

• Answering customer inquiries;
• Generates and processes new sales leads as necessary;
• Takes sales information and puts it into an easily readable format;
• Managing customer accounts, following up with customers;
• Delegating leads to the sales department;
• Providing sales data and guides to the sales department;
• Developing and monitoring performance indicators for sales and staff members;
• Recording sales trends and liaising with account managers to develop sales strategies;
• Performing data entry tasks for sales figures, metrics and other relevant information;
• Maintaining an organized and accessible filing system;
• Doing any necessary administrative work including filing reports or presenting sales team with necessary documents;
• Reporting any unusual activity to supervisors.

• University Diploma or equivalent (a Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous);
• Computer literacy and typing skills;
• Languages Required: English (at least B2 level) and Italian (at least B2 level).
• Business acumen;
• An understanding of sales principles and customer service practices;
• Strong analytical, organizational and time management skills;
• Excellent team working, motivational, interpersonal, communication and customer service skills;
• The ability to multitask and quickly switch your focus.