Microsoft O365 Solution Manager

Employer: Vitesco Technologies
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 12.05.2021
    Short company description

    În anul 2019, Divizia Powertrain Continental a devenit Vitesco Technologies. Compania Vitesco Technologies reunește întregul spectru de expertiză tehnologică Continental Drivetrain. Misiunea companiei este de a dezvolta tehnologii inovatoare și soluții eficiente de electrificare pentru toate tipurile de vehicule. Portofoliul nostru include soluții de electrificare de 48 de volți, acționări electrice și echipamente electronice pentru vehicule hibride și electrice. De asemenea, gama de produse conține unități electronice de control, senzori și actuatori, precum și soluții pentru post-tratament de evacuare.



    VIZIUNEA NOASTRĂ
    ELECTRIFICARE. EMOȚIE. PRETUTINDENI.

    Electrified.
    Țelul nostru: Pavăm drumul pentru o mobilitate curată prin sistemele noastre de electrificare.

    Emotion.
    Atitudinea noastră: Dezvoltăm soluții inteligente și de încredere pentru a susține mobilitatea curată.

    Everywhere.
    Arena noastră: Noi facem mobilitatea electrică posibilă oriunde în lume – pentru fiecare piață, pentru fiecare structură și pentru fiecare persoană.

    Soluțiile noastre mențin fluxul durabil și eficient de resurse umane, bunuri și servicii. Ne desfășurăm activitatea având la bază un angajament clar: reducerea emisiilor de CO2. Prin soluțiile noastre modelăm viitorul mobilității curate și totodată ne îndeplinim responsabilitatea socială față de societate, demonstrăm că suntem un partener de încredere pentru clienți și o alegere înțeleaptă pentru investitori.

    Requirements

    Job Requirements :

    • Academic degree in Information technology, computer science or similar
    • 5 + years of experience in Information technology
    • 2 + years of service ownership and experience implementing Office 365
    • Strong knowledge in the Office 365 Collaboration & Communication tools (Teams, SharePoint, OneDrive, Groups)
    • Demonstrated experience in management, support, continuous improvement / development of Office 365 implementations
    • Basic knowledge of all O365 and Azure services
    • Basic project management skills
    • Basic knowledge of ITSM / ITIL
    • Basic knowledge of cloud technologies
    • MCSA and/or MCSE certification in Microsoft Office 365 is appreciated
    • Ability to work in worldwide distributed teams and to collaborate across regions and departments
    • Ability to effectively coordinate joint efforts with external partners worldwide
    • Open minded for new concepts and emerging technologies
    • Willingness to travel approx. 20%
    • Fluent English, spoken and written

    Responsibilities

    Responsibilities:

    • End-to-end administration of the service change & release cycle (Evergreen Process) including release analysis, stakeholder involvement, release evaluation & categorization, quality & readiness checks, pre-pilot, business case creation, change request definition & creation/update of service definition;
    • Service lifecycle management;
    • Establish and manage service KPIs;
    • Align business needs with technical functions;
    • Track and review service provider and vendor performance according to SLAs;
    • Responsible for service orchestration and capacity management;
    • Responsible for service strategy, roadmap, service definition, etc.;
    • Continuous evaluation & development of service KPIs;
    • Define and ensure service support for incidents and service requests in ITSM Tool;
    • Provide solution approaches to the 1st level support to increase 1st level resolution rate;
    • Identify & ensure implementation of service improvements;
    • Work collaboratively with internal stakeholders to maximize O365 functionality and end user experience;
    • Develop close working relationships with key stakeholders in the Vitesco Technologies organization and become a trusted advisor to our internal customers.

    Other info

    What we offer:

    • Integration Program in a professional, young & dynamic team;
    • Competitive Salaries (based on performance) & Benefits;
    • Health & Wellness (Private Health and Dental Insurance, Sport activities etc);
    • Professional Development Opportunities (in Technical and Managerial Area);
    • Stability;
    • International Work Environment & Traveling Opportunities;
    • Relocation Package for non-Timisoara residents;
    • Flexibility Program including flexible hours, mobile work and sabbaticals