Payment-Fraud Support Analyst

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Requirements:

Experience in fraud prevention, detection and investigation techniques;
Working within an online gambling firm doing fraud prevention and payment processing is a plus;
Understand international online payment methods and their associated risks;
Logical approach, high attention to details, accurate and able to multi-task;
Strong written and verbal communication skills;
Team oriented and yet able to work independently;
A flexible approach and professional attitude;
Ability to work under pressure;
Minimum of two years’ experience ideally within a payments or security role.
Customer Centric;
Target orientated and results driven;
Numerate with excellent analytical thought processes;
Analytical and accurate way of working showing a strong sense of initiative;
Decisive, discrete, trustworthy and reliable;
Have a pleasant personality and professional disposition;
Team Player showing personal authority;
Enthusiastic and Self Motivated; and
Confident, assertive, committed and patient.

Responsibilities:

Monitoring transactional activity to detect fraudulent patterns;
Investigation, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
Utilisation of fraud systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limit;
Conducting KYC / PEP & Sanctions / Source of wealth checks based on dedicated amount thresholds;
Analysing customer account activities to detect unusual transactional patterns or behaviours;
Reviewing and processing withdrawal requests;
Contributing and ensuring compliance of Fraud Team KPI’s;
Resolving customer queries within SLA guidelines;
Convey threats identified to the COO and/or Compliance Officer for root cause analysis and mitigation;
Liaison with MLRO to ensure suspicious payment activity is highlighted for investigation; and
Communicating with clients, suppliers and other key business stakeholders.

Perks & Benefits:
• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4, lots of board games
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday