Payment-Fraud Support Analyst

EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Requirements:

Experience in fraud prevention, detection and investigation techniques;
Working within an online gambling firm doing fraud prevention and payment processing is a plus;
Understand international online payment methods and their associated risks;
Logical approach, high attention to details, accurate and able to multi-task;
Strong written and verbal communication skills;
Team oriented and yet able to work independently;
A flexible approach and professional attitude;
Ability to work under pressure;
Minimum of two years’ experience ideally within a payments or security role.
Customer Centric;
Target orientated and results driven;
Numerate with excellent analytical thought processes;
Analytical and accurate way of working showing a strong sense of initiative;
Decisive, discrete, trustworthy and reliable;
Have a pleasant personality and professional disposition;
Team Player showing personal authority;
Enthusiastic and Self Motivated; and
Confident, assertive, committed and patient.

Responsibilities:

Monitoring transactional activity to detect fraudulent patterns;
Investigation, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
Utilisation of fraud systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limit;
Conducting KYC / PEP & Sanctions / Source of wealth checks based on dedicated amount thresholds;
Analysing customer account activities to detect unusual transactional patterns or behaviours;
Reviewing and processing withdrawal requests;
Contributing and ensuring compliance of Fraud Team KPI’s;
Resolving customer queries within SLA guidelines;
Convey threats identified to the COO and/or Compliance Officer for root cause analysis and mitigation;
Liaison with MLRO to ensure suspicious payment activity is highlighted for investigation; and
Communicating with clients, suppliers and other key business stakeholders.

Perks & Benefits:
• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4, lots of board games
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday