IT Application Support Specialist
At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!
Minimum 2+ years experience in a similar position;
Minimum 1-2+ years in incident management
Knowledge of SQL / T-SQL
Experience with Integration related technologies like Web Services, XML, and Soap/REST;
Analytical thinking and problem-solving orientation;
Very good attention to details
Positive attitude and a cooperative person
A commitment to quality and a thorough approach to the work
Provide L2 support for internal and external applications and services
Ticket monitoring and logging in to the Service Desk Ticketing system
Create and maintain knowledge base articles to document defects, common issues, and processes, and notify management of increasing trends and repeated activity
Participate in the business process discussions including requirements gathering with the end-users;
Actively administrates service and application incidents and action towards service restorations;
Identify and report any possible issue or tool bug, recommend system improvements including procedural steps, increased training, and enhanced documentation;
Assist with the development and testing of newly designed products for operational integrity and function;
An inspirational and positive environment within the team - 97% of our colleagues appreciate good communication and great teamwork in the latest Employee Opinion Survey.
Professional development roadmap within a growing and successful leading healthcare organization.
Continuous learning by having access to soft skills & technical training/certifications/conferences.
Private medical subscription for the staff members and their children.
Fixed annual holiday bonus.
Annual team building activities and regular events