Sales Operations Senior Analyst

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:
- 3 to 5 years of experience in a customer-facing role/ order processing, supply chain environment
- Excellent English communication skills, good customer focus and multi-task in a dynamic environment
- Capability to identify improvements to existing workflows and deliverables
- Understanding of Microsoft products including strong Excel skills
- Analytical skills

Desirable Requirements:
- Knowledge of SFDC, Dell quoting tools (DSA, GII, OSC) and EMC legacy quoting tool MyQuotes and backend systems (SAP)
- Previous experience in deal management/ pricing/ financial area

Innovative projects that deliver groundbreaking results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively.

Join us as a Sales Operations Senior Analyst on our Business Support team in Romania to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Sales Operations Senior Analyst, you will focus on supporting our key OEM (original equipment manufacturer) customers in maintaining and updating their Price Books, coordinating a central quoting process, managing and tracking quotes and processing OEM orders, interface for order status and handling order escalation and SKU/model number (stock keeping unit) management

You will:
- Support the OEM with project management skills, product and order information including export compliance information, quote or SKU questions, etc.
- Understand and meet customer contract SLAs and KPIs daily, and reporting on a regular basis
- Customer facing role that implies interacting both by email and phone
- Engage and influence global cross-functional teams
- Use appropriate tools and techniques in order to monitor the progress of the project and changes to the scope and schedule.